Unilever Contract #4 – Customer Engagement Manager

Customer Engagement ManagerImage via Wikipedia

Due to an extended medical absence of a key customer engagement manager who has ownership of several web/extranet and integration projects, RD Watkins has been engaged to temporarily take on these responsibilities. The projects that are the scope of this contract are LiveLink (OpenText), PlumTree Portal and My Unilever installation and integration of the subsequent legacy applications that will progress as modules into this new extranet environment. In addition to these projects, there is Project Phoenix with it’s objective to integrate the three Puerto Rico facilities into the standard “shared services” support model.

The PMO has also requested that Robert develop several “methods” for the upcoming deployment and utilization of UPlan (Niku – project and resource management software). He originally had a hand in creating the standard MS Project template that has been in use by the PMO over that last three quarters. The first method he creates will outline the production turnover process as it relates to the standard Unilever processes.

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